You can track your order by either logging into your account here or visiting our track order page here.
1. Sign In to your account.
2. Click “VIEW/TRACK ORDERS” on the “Order History” tile:
3. Once on the next screen, you will see a list of orders places under your account, including the Order Number, purchase date and order status.
1. Fill out the “Track Order” form at the top of our site.
Orders are processed once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under rare circumstances may take up to three business days.
Each item you order may require a different processing time before your order ships from our facility. Expected delivery dates for every product are listed on the item’s description page, just below the product image. The delivery date is based on our flat rate shipping fee and will vary based on the shipping method you choose at checkout. Transit time does not begin until your leaves our facility and it’s calculated in business days. Business days do not include weekends or holidays.
Please contact us if you have one of the following issues:
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your order, please ensure the following steps are taken prior to contacting customer service.
All customers – Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
APO/FPO customers – Check your Military Base mailroom.
International customers – Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.
If you are still unable to locate your order, please Contact Us and confirm your shipping address as well as if you would like a replacement or refund for your lost package.