All of our products are only produced after the payment is successful. It will take 2-5 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders on the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.
Here is an estimate of the shipping times and the corresponding shipping charges. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
|Destination||Shipment method||Estimated delivery time||Shipment cost|
|United States||Standard||10 – 15 business days||$4.99 +$2.00 (from the 2nd item)|
|International||Standard International||15-21 business days||$9.99+$2.00 (from the 2nd item)|
***At the moment, all JSJENA Store’s products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
For items that ship from our overseas supplier, there’s typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it’s processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***
Sometimes shipping times vary due to circumstances outside of our control, such as:
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
|Location||Estimated Shipping Time|
|United States||15-35 working days|
|Others||25-60 working day|
If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.
On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
JSJENA is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. JSJENA Store will not be responsible for any Duties, Taxes, or Customs fees under any circumstances. If the order arrives at your country and… The customer refuses to accept the package Number of attempts is made in the country of destination to deliver the package. JSJENA Store reserves the right to abandon the package(s) and will not be responsible for any refund.
JSJENA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim Please save all packaging materials and damaged goods before filing a claim.
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.